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Trust Accounts

Which Citizens Access accounts can be converted to a trust?

Any Citizens Access account can be converted into a trust. However, individual or joint accounts where beneficiaries have been assigned are not eligible to be converted to a formal trust. If you would like to convert your account to a formal trust, please bring all beneficiary allocations to 0%.

How do I assign account ownership to my trust?

The following steps are needed to convert your account to a trust account:

1. Ensure all trustees are account owners for the trust.  Citizens Access supports up to two trustees.
2. Ensure accounts you wish to convert are eligible (e.g., please bring all beneficiary allocations to 0% before proceeding)
3. Gather the following information to complete your online trust conversion:
        • Complete Trust Name
        • Date Trust was Established
        • State Trust was Established
        • Trust Type (Revocable or Irrevocable)
        • Trust Tax ID
        • Grantor Information (Date of Birth, Social Security Number, Address)
        • We do not need you to provide information on successor or substitute trustees
4.  Sign in to your online bank account 
5.  Select “Trusts” from the “Account Services” menu
6.  Select eligible account(s) to convert to trust account(s) 
7. Follow the on-screen instructions to provide details about your trust.  You will need to provide:
        • Trust Basics: Type of Trust, Trust Name, Date of Trust, State of Establishment
        • Trust Details: Trust Tax ID and information on Trust Grantors including their Power to Revoke (if applicable)
8.  After confirming the trust information you provided is accurate, please review and certify your trust
        • Depending on the state your trust was established in you may be able to certify your trust electronically. Alternatively, after submitting your trust information online we will provide you with a completed copy of your certificate of trust for which will need to be signed in the presence of a notary.  You will receive instructions for digital document upload via email.
        • If digitally certify your trust and there is an additional trustee on the account, they will receive an email with instructions to complete their trust certification. 

Once your trust conversion is complete, you will receive an email confirmation. We will notify you if any additional information is required. 

We encourage you to consult your financial or legal advisors before re-titling an account into a trust.

Do I need to notarize my certification of trust? 

Depending on the state your trust was established, you may be required to sign your certificate of trust in the presence of a notary. Please complete our online trust account conversion process, and we will notify you if a notarized certificate of trust is required.

To retrieve an unsigned copy of your trust certificate, please sign in to your account, Select "Trusts" from the Account Services menu and you will see a link to Save/Print a copy of the document.

How do I upload my notarized trust certificate?

Please follow the steps below to upload a copy of the signed and notarized 2-page trust certificate (in PDF, JPG or JPEG format). Ensure all signatures and notary stamps are visible. 

  • Sign in to access your account
  • Select “Trusts” under “Account Services” menu
  • Select “Upload Notarized Trust Certificate”
  • Choose your file(s) from your computer
  • Click Upload
After successfully uploading, we will contact you via email within 2-3 business days to update you on the status of your trust conversion. If you have any questions please contact us at 1-888-201-6505.

How do I send you a copy of my notarized trust certificate?

Please scan or take a photo of your signed and notarized 2-page trust certificate and ensure all signatures and notary stamps are visible.  We can accept document uploads in PDF, JPG or JPEG format.

If you are unable to scan or take a photo of your document, you can also mail it to us at the following address:
    Citizens Access
    PO Box 71209
    Philadelphia, PA 19176-6209

Note:  Depending on the state your trust was established in you may not be required to sign a certificate of trust in the presence of a notary as you may be able to certify your trust electronically. 

How do I make a notary seal visible?

If your form was notarized with an embossed seal rather than a stamp,  it may be challenging to view when converted into a digital document (PDF, JPG or JPEG format).  Before scanning or taking a photo of your document, please shade the raised seal lightly with a pencil to ensure visibility.

Are the funds of my trust FDIC insured? 

Yes, your Citizens Access accounts are FDIC insured up to the maximum allowed by law. Citizens Access and Citizens Bank, N.A. are treated as the same entity for the purpose of calculating FDIC insurance limits and deposits, under the FDIC certificate #57957. For more information about your own personal level of coverage, please visit the FDIC's Electronic Deposit Insurance Estimator (EDIE).

Who do I contact to notify Citizens Access about the death of a Trustee and/or Grantor?

We realize this is a difficult time, please contact us at 1-888-201-6505 so we can help guide you through next steps.

How do I add / remove trustees on a Citizens Access account held in the name of a Trust?

Once a Citizens Access account is converted into a trust, you will not be able to add or remove trustees. However, you can take the following steps:

     1. Open a new account with the updated Trustees listed in the Trust Agreement
     2. Complete the online trust account conversion

The trustee that is listed on both accounts can then transfer funds from the original trust account into the updated trust account. 

Can I add another account to an established trust?

Yes, once you sign into your Citizens Access account, take the following steps:

     1.  Navigate to the "Trusts" page in the "Account Services" menu
     2.  Click "Add another account or trust" at the bottom of the page
     3.  Select the eligible account(s) you wish to add (please ensure all account owners are trustees) and click "Continue"
     4.  Select the established trust,  click "Continue" and confirm the details of the trusts
     5.  Certify that the trust information is accurate and agree to the trust certifications

Please note:  If your certificate of trust was signed in the presence of a notary when you established your trust account with Citizens Access, it will not be required again to add additional accounts.