help

Managing My Account

Where can I find my account number?

Once you sign in to our website:
- Select the relevant account
- Click to view all Account Details
- Next to Account Number, select "Show" to unmask all the digits of your account number
- Select "Hide" to mask all but the last four digits of your account number.

What is the Citizens Access routing number?

The routing transit number (ABA) for Citizens Access is 011601443.

How often will I receive my online account statements?

Primary account owners receive combined statements which are generated monthly based on the opening date of their first account. For example, if you opened your first account on June 10, your first statement will be generated on July 10. For your added convenience an email notification will be sent when your monthly statement is available online. 

How can I get a paper copy of my statement?

At Citizens Access our focus is on ensuring we consistently offer our customers some of the best savings rates available. To support that effort, we have determined that we will stay true to our digital roots, and continue to be a paperless bank. Our statements are available to you 24/7 when you sign into your account, and while we didn't design them to be delivered by mail, we did design them so you can easily print them from home, the office or your neighborhood print shop. 

When will I receive my 1099-INT tax form(s)?

Your 1099-INT tax form will be generated and available online by January 31. To view and print a copy of the form, sign into CitizensAccess.com, select Communications, and then Statements & Tax Form.

How do I change my contact information?

Nearly all of your contact information can be updated online, simply sign in to access your account and navigate to your Profile page from the Account Services menu.

How do I close my account?

You may close your account by calling us at 888-201-6505 Monday - Friday 8AM - 10PM ET, Saturday 9AM - 3PM ET and Sunday 10AM - 3PM ET.

How do I add beneficiaries to my account?

To add beneficiaries, please call us at 888-201-6505 Monday - Friday 8AM - 10PM ET, Saturday 9AM - 3PM ET and Sunday 10AM - 3PM ET.

How many beneficiaries can I add to my account?

You can have up to 10 named beneficiaries on any given Citizens Access account.

How can I change or remove a beneficiary on my account?

To change beneficiaries or update beneficiary information, please call us at 888-201-6505 Monday - Friday 8AM - 10PM ET, Saturday 9AM - 3PM ET and Sunday 10AM - 3PM ET. We also suggest updating your beneficiary information on a regular basis. 

How do I notify Citizens Access about the death of an account owner?

Please contact us at 888-201-6505 for more information.

What should I do if I am a surviving beneficiary?

Please contact us at 888-201-6505 for more information.

Do you offer account alerts and notifications?

Yes, simply sign into your account and select Alerts from the Communications menu to view your alerts.

Can I create an alert specific to my account?

Yes, simply sign into your account and select Manage Alerts from the Communications menu to manage or establish your alerts.